Terms and Conditions of Sale
Effective as of: 21 jan 2025.
---
1. Preamble
These Terms and Conditions of Sale (T&Cs) govern the contractual relationship between:
- The Seller: SALOMON MARTIN, a French sole trader registered under number 97879543300017, with a registered address at 10 RUE DE PENTHIEVRE 75008 PARIS.
- The Customer: Any individual or entity residing in the United Arab Emirates (UAE) who places an order through the website https://lummeo.com.
By placing an order, the Customer fully accepts these T&Cs without reservation.
---
2. Products
Product descriptions:
- The products offered for sale are described on the website https://lummeo.com. Each product page provides detailed information about the key characteristics of the items.
- Images are provided for illustrative purposes and are not contractually binding.
Availability:
- Products are offered subject to stock availability.
- In the event a product becomes unavailable after an order is placed, the Customer will be notified promptly and may receive a refund.
---
3. Pricing
- Prices are displayed in dirhams (AED).
- Prices include shipping costs unless otherwise stated but exclude local taxes and customs duties applicable in the UAE, which are the responsibility of the Customer.
The Seller reserves the right to modify prices at any time. However, products will be invoiced based on the rates in effect at the time of order confirmation.
---
4. Orders
Ordering process:
1. The Customer selects the desired products and adds them to their cart.
2. The Customer provides delivery and billing information.
3. The order is confirmed upon acceptance of these T&Cs and successful payment.
4. A confirmation email is sent to the Customer.
The Seller reserves the right to cancel any order for legitimate reasons (e.g., suspicion of fraud, incorrect details, etc.).
---
5. Payment
- Payments are processed via credit card, PayPal.
- Payment is required in full at the time of order.
- All transactions are secured using encryption protocols in line with international standards.
---
6. Delivery
Delivery area:
- Products are exclusively delivered within the United Arab Emirates.
Delivery times:
- Estimated delivery times are 6 to 10 business days after the order is processed.
Responsibility:
- The Seller is not liable for delays caused by local customs or other unforeseen circumstances.
- The risk of loss or damage to goods transfers to the Customer once handed over to the carrier.
Delivery issues:
For delays, lost items, or damaged goods, the Customer must notify the carrier and the Seller within 15 business days.
---
7. Returns and Withdrawal Right
Withdrawal right:
- Customers in the UAE are not eligible for the withdrawal right as per French legislation.
Return policy:
- Returns are only accepted for defective or non-compliant products.
- The Customer must report any issue within 30 days of receiving the item.
- Return shipping costs are borne by the Customer, except in cases of defective products or Seller error.
Return procedure:
1. Contact customer service at contact@lummeo.com.
2. Return the products in their original condition to the address provided by the Seller.
3. After inspection, a refund or replacement will be offered.
---
8. Warranties
Legal warranty:
- The Seller guarantees that the products sold are as described and free from hidden defects.
In the event of a defect, the Customer may:
- Request a replacement, or
- Obtain a refund if a replacement is not possible.
---
9. Customs Duties and Local Taxes
- Customs duties and taxes applicable in the UAE are the sole responsibility of the Customer.
- It is the Customer’s responsibility to inquire about local regulations and settle any applicable fees with the relevant authorities.
---
10. Liability
The Seller shall not be held liable for:
- Temporary or permanent unavailability of the website.
- Delivery delays or issues resulting from external factors (e.g., customs, carriers).
---
11. Personal Data Protection
In compliance with the GDPR, the data collected is used exclusively for:
- Order processing and delivery management.
- Commercial follow-ups and improving the user experience.
The Customer has the right to access, rectify, and delete their personal data. To exercise these rights, contact contact@lummeo.fr.
---
12. Disputes and Governing Law
- These T&Cs are governed by French law.
- In the event of a dispute, the competent jurisdiction is the Seller’s registered location in France.
---
14. Modification of T&Cs
The Seller reserves the right to modify these T&Cs at any time. Changes will apply to orders placed after their publication.
Collapsible content
Does the showerhead really work ?
Absolutely! Clinical tests have proven that removing chlorine and heavy metals significantly reduces hair shedding, improves skin hydration, and preserves hair color. With over 30,000 satisfied users, the results speak for themselves: stronger hair, softer skin, and a boosted beauty routine.
Why do I need a shower filter if I already use beauty products ?
Even the most expensive beauty products can't counteract the damage caused by chlorine and impurities in water. In fact, 60% of users noticed their products worked better after using our filter. The secret? Treat the water—the very first step (Step Zero)—before anything else.
Is it really worth the price?
Absolutely. Your beauty routine is an investment: you might already spend hundreds or even thousands of dollars a year on hair products, skincare, or other treatments. Why let contaminated water undo all that effort? For the cost of a single salon treatment, our showerhead transforms your water and maximizes your results.
Is it hard to install ?
Not at all. Our intuitive design ensures that anyone can install it in minutes with no tools required. It’s as simple as screwing in a lightbulb.
Does it work for all hair and skin types?
Yes! Whether you have curly, straight, fine, or colored hair, our filter is designed to protect all types. And for skin? It's especially recommended for sensitive skin or those prone to irritation, as it removes irritants like chlorine.
Does it reduce water pressure?
Not at all. Our engineers designed the product to filter water effectively while maintaining optimal pressure. You’ll enjoy a luxurious, powerful shower while benefiting from pure water.
How do I know if I need one?
If you’ve noticed brittle, dull hair or dry, irritated skin, your shower water is likely to blame. Even if these issues aren’t immediately visible, impurities in the water can cause long-term damage. Try our showerhead and feel the difference from your very first shower.
What if I’m not satisfied?
We’re confident you’ll love our product, but if not, you can take advantage of our 30-day satisfaction guarantee. Try it at home, risk-free.
Does it really help protect hair color?
Yes! Chlorine and impurities oxidize colored hair, causing it to fade and lose its vibrancy. With our filter, you’ll preserve your hair’s color and shine while keeping it soft and healthy.
Do I need to replace the filter often?
To ensure optimal filtration, the filter should be replaced every 90 days.
How do I know it really works?
Our filters are tested and approved by independent labs, and over 30,000 users have reported visible results: softer skin, healthier hair, and reduced shedding. Check out what our customers have to say in their reviews!
Is it really worth the investment ?
In short, yes. Fixing damage costs far more than preventing it. With just one showerhead, you protect your skin and hair from the effects of contaminated water while maximizing the impact of your beauty products.