Shipping Policy

Last Updated: 24 Jan 2025

At https://lummeo.com, we are committed to providing fast and reliable shipping for all orders placed on our website. This Shipping Policy outlines our order processing, delivery timelines, shipping fees, and related conditions.

1. Shipping Destinations

We exclusively ship to the United Arab Emirates (UAE). Unfortunately, we do not offer international shipping to other countries at this time.

2. Order Processing Times

  • Orders are processed within 1 to 2 business days after your payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Times

  • Estimated delivery times are 5 to 10 business days from the shipping date.
  • Please note that delivery times may vary due to customs procedures or unforeseen circumstances.

4. Shipping Fees

Shipping fees are calculated based on the weight and size of your order, as well as your delivery address.

Exact shipping fees will be displayed at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number.
  • A link to the carrier’s tracking platform.

This will allow you to track your package in real time until it is delivered.

6. Customs Duties and Taxes

  • Customs duties and local taxes applied in the UAE are the responsibility of the customer.
  • It is your responsibility to check local customs regulations and settle any applicable fees with the appropriate authorities.

7. Delivery Issues

If your shipment is delayed, lost, or encounters any problems, please contact our customer service team at contact@lummeo.fr with the following information:

  • Your order number.
  • Your tracking number (if available).

We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Incorrect Shipping Address

  • Please ensure that the shipping address provided is complete and accurate.
  • If a package is returned due to an incorrect or incomplete address, reshipping fees will be the responsibility of the customer.

9. Damaged Packages

  • If your package arrives damaged, please contact us immediately with photos of the damages.
  • We will resolve the issue by sending a replacement or issuing a refund, depending on the situation.

10. Contact Us

For any questions about our Shipping Policy, please contact our customer service team:

  • Email: contact@lummeo.fr
  • Phone: +33 7 56 86 61 50

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