Payment Policy

Last Updated: 24 jan 2025

At https://lummeo.com, we are committed to providing a simple and secure payment experience. This Payment Policy outlines the accepted payment methods, transaction processes, and your responsibilities as a customer.

1. Accepted Payment Methods

We accept the following payment methods:

  • International credit and debit cards: Visa, Mastercard, American Express.
  • Electronic payments: PayPal, Stripe.
  • Digital wallets : Apple Pay, Google Pay.

All payments must be made in United Arab Emirates Dirhams (AED).

2. Payment Security

We use secure and internationally recognized payment gateways to protect your financial information.

Security measures include:

  • SSL encryption to secure transactions.
  • 3D Secure verification for certain credit card payments.
  • We do not store your payment details. Transactions are processed directly by our payment providers.

3. Payment Timing

  • All payments must be made at the time of placing the order.
  • Orders will only be processed and shipped after payment confirmation.

4. Invoicing

An electronic invoice will be sent to your email address once payment is confirmed. This invoice will include:

  • The order number.
  • Details of the purchased items.
  • Shipping fees (if applicable).

If you require a specific invoice (e.g., for a business), please contact us at contact@lummeo.com.

5. Cancellation and Refunds

Cancellation before shipment:

  • If you wish to cancel your order before it is shipped, please contact us immediately at contact@lummeo.com.
  • If the cancellation is confirmed, a full refund will be issued within 5 business days.

Refunds after shipment:

  • Refunds for returned or defective products will be processed according to our [Return and Refund Policy].

6. Payment Declines

If your payment is declined by your bank or payment provider:

  • Double-check the details entered (card number, expiration date, CVV, etc.).
  • Contact your bank or use an alternative payment method.
  • If the issue persists, please contact our customer support team at contact@lummeo.fr.

7. Bank Fees

Any bank fees, including currency exchange fees or international transaction fees applied by your bank, are the responsibility of the customer.

8. Transparent Pricing

We are committed to displaying all costs transparently before you complete your order. This includes:

  • The product price.
  • Shipping fees.
  • Any additional applicable charges.

There are no hidden fees.

9. Contact Us

For any questions regarding payments, please contact our customer support team:

  • Email: contact@lummeo.fr
  • Phone: +33 7 56 86 61 50

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